Frequently asked questions

We were tired of having the same posters on the wall as everyone else, and we didn’t want to print our photos on flimsy, glossy photo paper!

Wallpoet’s goal is simple: We want everyone to be able to design posters of their own photos that has the same high quality as professional prints! We teamed up with experienced photographers and photo editors in Scandinavia to create clean layouts and beautiful filters from scratch, and built this into our simple designer. Try different variations in our interactive designer and enjoy your custom photo art printed on 200gsm matte premium paper – which is exactly what your memory deserves!

Create photo art

Sometimes the order confirmation unfortunately ends up in the spam folder. This seems to be common with Hotmail/Live/Outlook addresses. Firstly, check the spam folder and mark Wallpoet as a trusted sender. If you still can’t find it, e-mail us at care@wallpoet.com and we will send out a new one.

It’s important that your image is the original from the camera roll, and that it has good resolution, sharpness and brightness. Please read our guide “How you enlarge the right image” for more information.

We ship to Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK) & United States (US). We are planning to start shipping to more countries in the near future.

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We offer different shipping options, including free standard shipping for orders above 55 €.
Available delivery options and prices are shown at checkout.

Once your order has been shipped from our print shop in Sweden you will receive a mail with tracking information. When your order is ready to be delivered, the carrier will contact you with information over SMS.

We work with trusted carriers such as DHL, FedEx, and local postal services.
Depending on your country, your order may be delivered directly to your home, to a nearby pickup point, or to your mailbox.

Delivery times are:

• Within Europe: 3-5 working days. Express shipping 2-3 days.
• US: 3-8 working days. Express shipping 2-5 days.
• Australia: 5-10 working days. Express shipping 2-5 days.

Your poster is handled gently and rolled up, wrapped in silk paper and shipped in a sturdy cardboard poster tube. If you have ordered a frame, it is wrapped in sturdy cardboard packaging and your poster comes in a flat pack. In this case, the poster come in a flat paper envelope together with the frame.

Your poster is printed on a matte 200 gsm premium paper. This paper is well-known in the industry and it offers great image reproduction for photo art.

Frames are not included by default, but you can easily add one in our poster designer when creating your poster. Note that posters are not mounted in the frame, except for gallery walls which arrive pre-framed.

Our prices include VAT when ordering to countries within the EU, Norway and UK (below 135 GBP). Due to Brexit, UK orders over 135 GBP will pay VAT and import duties once received at customs. Orders to other destinations may be subject to VAT and customs fees when the order arrives into the country.